Legal and Ethical Tensions Between Maintaining Confidentiality and Sharing Information Essay

Criteria: 1.1, 1.2, 1.3-Review the groups and individuals whose communication needs you must address in your work role. Explain how you support effective communication within your work role. Analyse the barriers and challenges to communication within your work role. Being able to communicate is a major feature of being human. Throughout the working day we absorb information and pass this on to other people. Communication is vitally important if a team is to work effectively. Almost everything I do at work relies on communication. Communication is the basis of interaction and skills in speaking, writing and specially, listening are essential when working with children and adults in my setting. The interaction and communication I carry out within my setting are with children, colleagues, deputy, manager, parents and other agencies and professionals. As I am interacting with diverse group of people each day, I need to use a variety of communication skills depending on the position of th e person/children and the context in which the communication take place. I have to be aware of the fact that I need to use appropriate language and terminology for my message to be understood. For example, talking to a child who is hurt -my approach to him/her will be empathic while talking to a medical staff might require just a delivery of impersonal information. When talking to children I must get down to their level, observe and listen carefully to what they are saying/asking, keeping eye contact during the conversation, asking short questions and wait patiently for their answer. When I communicate with adults, an important point to remember always is the fact that sometimes the person in front of me might go through personal crisis or is feeling upset in some way so this requires excellent skills to make sure I’m making the person in front of me(colleague, parent) felling supported and valued. Read more:Â  Maintaining an Individual’s Confidentiality and Disclosing Concerns Essay To support an effective communication with my team we have regularly meetings (weekly meetings when we talk about planning the week, a new topic, activities, about children and their development, concerns are raised from the team members), appraisals are in plan, delegation of work, checking of the reports, setting of objectives that are SMART involving all members of my team and also motivating my team by supporting, trusting and encouraging them to get the job done. For me to be able to support others to become good communicators, it is necessary that I will be an effective role model and to reflect effectively on how I am delivering the messages. If I support all my communication accepting and valuing the people with whom I interact in the expression of warmth and non-judgemental attitude, I will improve my communication skills no end. An effective communication can be supported by me as a leader by ensuring that my staff are all aware of the need to be flexible in the way in which they communicate within varied contexts and to engage in communication which is empathic (to ‘put yourself in the shoes of others’) and values the people with whom they interact. Sometimes often, however, the communication is challenged and breaks down. Communication can sometimes be not effective because of difference in culture, difficulties in own life (making it difficult to concentrate), negative feelings about the person I am speaking to or getting upset about what they are saying-leading to conflict, not listening effectively, tiredness, feeling unwell, noise, inappropriate environment. Some of my colleagues with whom I work are perfectionists, who like to see that everything is completed in a precise way while others feels that, as long as the job is done, the end result does not have to be perfect. An example in my setting is about displaying the children work: some of us believe that children’s work should be displayed attractively but does not have to be perfect but some of us consider differently. A very important aspect of the communication is body-language and non-verbal communication. This is one of things that we often do not pay enough attention-our body language. Argyle (1978) pointed out that non-verbal communication can have as much as five times the impact on a person’s understanding compare to the words spoken. Therefore, it is vital I ensure that my body actions match my speech in order to get my message across. My ability to respect and accept diversity it is very important as we live in a multi-cultural society and there are also differences in the values that people hold. Each colleague have a different type of character, just like myself, others have their own feelings, values and attitudes and sometimes these may clash with how we see the world. I may not share their views but, as a leader in my setting I do have to show tolerance of these views. There are four important key steps that can be identifying when dealing with any conflict: 1. describe the actual conflict and define it well; 2. listen actively to all parties to fully understand the issues 3. emphasise the benefit of finding a way forward 4. reaching an agreement According to Craine (2007) ‘people facing change often go through a cycle of emotions similar to those experienced when faced with the death of a loved one’. If I want to understand and communicate well with my team members I must listen to each one of them to what they are saying. Active listening shows that the staff members have been heard. Communication and encouraging the people to share their thoughts and concerns are always better than allowing situations to fester. Regularly team meetings is a way to decrease potential conflict.